WHO DO I CONTACT WITH QUESTIONS?
Hit us up at email@example.com with any questions, we would love to hear from you. Generally we can respond within 24 hours to emails sent Monday – Friday. However, sometimes it may take a little longer so we ask for your patience – just know we will get back to you as soon as possible.
DO YOU SHIP TO P.O. BOXES?
Unfortunately, at this time we do not ship to P.O. boxes.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, at this time we do not ship internationally but, we plan to in 2018.
I PLACED A SUCCESSFUL ORDER BUT I HAVEN'T RECEIVED A CONFIRMATION EMAIL YET?
If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email within 1 hour, please contact us at firstname.lastname@example.org to ensure your order was processed.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Most in-stock items will arrive within 5-7 business days after your order is shipped from our office in Kansas City, depending on destination. Orders placed after 12 pm on Friday through Sunday will not be processed until the following business day. Orders marked as overnight shipping before 12 pm EST will arrive the next business day. Orders marked as overnight shipping after 12 pm EST will arrive within 2 business days. "Business days" means Monday-Friday, excluding Holidays.
Since delivery timeframes vary depending on destination, the most accurate estimate is provided in the shipping confirmation. The tracking information generally becomes visible 48 hours after you have ordered. Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.
WHEN ARE ITEMS RELEASED?
Most of our items do not have set release dates. Please sign up for the KONTROLLED SUBSTANCE newsletter. You will receive email notifications each time we release a new product.
DO YOU RE-STOCK YOUR INVENTORY?
On occasion, we will re-stock our items. Please check back frequently if an item you want is not currently available.
WHERE DO I SHIP RETURNS?
You may ship your return to the following address within 14 days* of receiving the product:
The 14 day limit does not apply to the time the package spends in transit, express shipping is not necessary.